The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Menus!
“The restaurant offered a fantastic selection of dishes at very competitive prices, making dining a pleasure.” view full review
Free Parking Bonus!
“The availability of a free parking lot was a huge plus, making my stay even more convenient.” view full review
Comfortable Rooms
“My room was spacious and comfortable, complete with a safe, functional hot shower, and daily cleaning.” view full review
Inviting Atmosphere
“The hotel's interior garden provided a serene and inviting atmosphere for relaxation during my stay.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Services
Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Grocery shopping service
Happy hour
Dining
In-room breakfast
Restaurant
Snack bar
Dinner
Packed lunches
Business
Business centre
Meeting/ Banquet facilities
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Spa & wellness centre
Room features
Patio
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
4 Poniente 504, Centro Historico,
Puebla,
Mexico,
72000,
Puebla
Map view
4 Poniente 504, Centro Historico,
Puebla,
Mexico,
72000,
Puebla
City landmarks
Park
Zocalo
680 m
Museum
Museo Amparo
1.1
km
PueblaMexico
Biblioteca Palafoxiana
870 m
Calle 6 Nte 205
Mercado el Parian
1.0
km
cnr Avs 3 Oriente & 16 de Septiembre
Cathedral of Puebla
950 m
PueblaMexico
Alley of the Frogs
1.2
km
Museum
Casa De Los Hermanos Serdan
730 m
Park
Historic area of Los Fuertes
2.0
km
Calle 6 Nte 205
El Parian
1.0
km
Bridge
Bubas Bridge
1.2
km
Gallery
Museo Poblano de Arte Virreinal
720 m
Calle 5 de Mayo #1605 Templo de Santa Monica
Escultura del Senor de las maravillas
740 m
Museum
La Casa Del Mendrugo
840 m
Gallery
The neighborhood artist
1.1
km
Square
Paseo Bravo
960 m
Calle 2 Nte 2
Museo Universitario Casa de los Munecos
620 m
11 Norte and 12 Poniente
Museo Nacional del Ferrocarril
680 m
Museum
Poblano Museum of Popular Art
660 m
Avenida 14 Poniente 305 Col. Centro Historico
Museo de Arte Popular Santa Rosa de Lima
740 m
Av. Juan de Palafox y Mendoza
Templo del Ex-Hospital de San Roque
1.2
km
Church
La Compania Templo del Espiritu Santo
780 m
Museum
Museo Regional Casa de Alfenique
930 m
Museum
Automobile Museum Puebla
1.2
km
Museum
Museo Jose Luis Bello y Gonzalez
1.2
km
Museum
Pasaje Historico del 5 de Mayo
1.2
km
Historic Centre of Puebla
710 m
Nearby
Church
Church of Santo Domingo
330 m
Calle Cinco de Mayo 409
Fundacion Jose Luis Bello y Zetina y Museo
390 m
Av 14 Oriente 805 Barrio del Alto
Templo de San Francisco
390 m
Restaurants
Fonda la Mexicana
360 m
3 Poniente No. 316 y 16 3 Poniente No. 316 Colonia Centro
Hotel NH Puebla Centro Historico
320 m
Calle 5 sur Num. 105
Bunaday
570 m
3 Poniente 143-A Colonia Centro
Hotel Marques del Angel
470 m
Avenida 5 Poniente 332 Col. Centro
Barra Beer
550 m
5 Poniente 705
Moyuelo
580 m
Calle 7 Poniente 312 Centro
Fonda de Santa Clara 6 Oriente
580 m
6 Oriente 12
Sabor A Puebla
650 m
Calle 16 De Septiembre
Reviews and Ratings
Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
Great location
Friendly staff
Unpleasant smell
Limited ventilation
6.2/10
Nice
Rooms
7.0
Location
7.7
Service
5.5
Dining
5.0
Guest reviews
6.2/10
based on 10 reviews
2.5/5
based on 103 reviews
7.9
7.9/10 based on 1119 reviews
#110 of 132 hotels in Puebla based on Tripadvisor
Marilyn
United States,
June
2024
6.0/10
The hotel is located in the historical center with generally nice and very helpful staff. The rooms face the city street, are warm with a balcony, but ventilation is reliant on opening windows onto shared walkways, which can be a bit noisy. The smell of sewer was unpleasant, and the lack of windows facing outside makes the room feel closed off.
Rooms
5.0
The room was warm, and the smell of sewer was horrible. The lack of windows facing outside was disappointing.
Service
7.0
The staff were helpful, but their limited English knowledge could be a barrier. Wi-Fi only working in reception was inconvenient.
Location
8.0
The hotel is situated in the old city center, making it easy to explore the area by walking around.
Dining
5.0
The dining experience was a bit simple and skimpy with limited options.
Facilities
6.0
The facilities were basic but functional, nothing exceptional.
Great location
Unpleasant smell
Edwin
United Kingdom,
May
2024
5.8/10
The hotel rooms were quite spacious, clean, and inviting, making it excellent for using as a base and sleeping. However, there was a horrible smell of sewer and no window except on the inner patio.
Rooms
8.0
The rooms were large, clean, and inviting, providing a comfortable stay.
Service
5.0
The service was unpleasant, and the staff seemed unhelpful.
Location
7.0
The hotel is situated in the old city center of Puebla, which is great for exploring but may lack modern amenities.
Dining
5.0
The dining experience was a bit simple and not impressive, with a so-so atmosphere.
Facilities
6.0
The hotel offered basic facilities but nothing exceptional.
William
United States,
January
2024
5.0/10
The hotel is located in the old city center, making it convenient for exploring, but the rooms were dull and outdated. The service was lackluster, especially with false advertising claims. The dining experience was average, and the price did not match the value offered.
Rooms
5.0
The rooms were dull and outdated, not as described with a balcony, and lacked hot water.
Service
5.0
The service was disappointing with unhelpful staff and false advertising claims.
Location
6.0
The location in the old city center was convenient but limited in choice, especially for parking.
Dining
5.0
The dining experience was below expectations for the price paid.
Facilities
6.0
Basic facilities were available, but nothing extraordinary.
Eric
United Kingdom,
January
2024
6.4/10
The hotel has everything you need, pretty clean, but the rooms require painting badly and are located in the reception area. Close to a delicious bakery across the street and laundry service around the corner. The window had a view onto the corridor to the lift, which was not ideal.
Rooms
7.0
The rooms needed painting badly and were located in the reception area, but had everything necessary and were pretty clean.
Service
6.0
The staff tried their best but faced challenges like not being able to check us in due to internet restrictions. Limited English knowledge and Wi-Fi only working in the reception area.
Location
8.0
The hotel is centrally located in the old city center, making it convenient for exploring the area. Close to the Zocalo and other attractions.
Dining
5.0
The dining experience was average, with a small restaurant that offered limited options. The service was acceptable but not exceptional.
Facilities
6.0
The hotel offers basic facilities but lacks some modern amenities. The social area can get crowded, and the Wi-Fi connection might be overloaded during peak times.
Charles
United States,
November
2023
6.4/10
The hotel has a central hall structure that may remind you of a prison, with rooms lacking air conditioning or fans but offering functional hot showers. The location is advantageous for those with cars due to included parking, close to the historical center but facing drainage issues. Dining options are basic with limited offerings. Overall, the hotel provides a mixed experience with some key drawbacks.
Rooms
7.0
The rooms do not have air conditioning or fans and have a prison-like central hall structure.
Service
6.0
The service was hindered by the staff's lack of internet access for check-in, but some male staff members were friendly.
Location
8.0
The hotel is conveniently located in the historical center, albeit facing drainage issues. Good for car travelers with included parking.
Dining
5.0
The dining options are limited and not very inspiring.
Facilities
6.0
The hotel offers basic facilities with room for improvement.
Convenient location
Lacks ventilation
Christopher
United Kingdom,
November
2023
7.4/10
I had a pleasant stay at the hotel. The rooms were clean and cozy, and I appreciated the daily room service. However, there were no external windows in my room, and the promised balcony wasn't assigned to me. The hotel's location is excellent, right in the historical center with convenient access to nearby amenities. The service was friendly and helpful despite some language barriers. The dining options were a bit simple, but there were great bakery choices nearby. Overall, a good value for money with some minor drawbacks.
Rooms
8.0
The rooms were serviced daily and supplied with bottled water on each occasion. They were pretty clean and comfortable.
Service
7.0
The staff was very nice and helpful, although there were some communication challenges due to language barriers.
Location
9.0
The hotel is in the middle of the historical center, making it a great spot for exploring the area.
Dining
6.0
The dining experience was a bit so-so, with simple options and limited choices.
Facilities
7.0
The hotel offers various services like room service, laundry, and tours. However, the lack of Wi-Fi in rooms was a downside.
Joe
United States,
September
2023
5.4/10
My stay at the hotel was overall satisfactory. The rooms were spacious and adequate for my needs, but the lack of a fan or AC made it uncomfortable in the hot weather. The atmosphere was good, although ventilation relied on opening windows onto shared walkways, which was not ideal. The location was convenient in the old city center, but the dining experience was disappointing with limited options. The services were overpriced for the quality received.
Rooms
7.0
The rooms were spacious and more than adequate for using as a base and sleeping.
Service
5.0
The services were extremely expensive for the quality provided.
Location
8.0
The hotel is conveniently located in the old city center.
Dining
5.0
The dining experience was terrible with skimpy options.
Facilities
5.0
The facilities were below expectations for the price paid.
Donald
United States,
September
2023
6.6/10
The hotel's location is excellent for those traveling by car, with included parking and easy access to the historical center. The rooms, while lacking a fan or external windows, were surprisingly quiet. The facilities provided a mixed experience with limited dining options but traditional regional products available.
Rooms
7.0
The rooms, lacking a fan or AC, were remarkably quiet despite facing a central hall.
Service
7.0
The staff could not check us in due to internet restrictions but were otherwise nice and helpful.
Location
8.0
The hotel's location is excellent, especially for those with cars, near the historical center with convenient access to Zalola and the zocalo.
Dining
5.0
The dining experience was somewhat disappointing with limited options and lower-quality coffee.
Facilities
6.0
The facilities provided traditional regional products but overall had limited dining choices.
Malcolm
United Kingdom,
June
2023
7.0/10
The hotel had a good atmosphere but was very small and facing the main road. The rooms, located in the reception area, are actually very good with closet space, functional hot shower, fan, etc. Service was generally nice and very helpful, although there was an issue with check-in due to internet restrictions. The location is in the middle of the historical center, making it easy to walk around, but some distance from the Zocalo. The dining experience was a bit skimpy with limited options. The facilities were adequate with room service available. The price was reasonable considering the amenities offered.
Rooms
8.0
The rooms had a good atmosphere and were actually very good with closet space, functional hot shower, fan, etc.
Service
7.0
The service was generally nice and very helpful, but there was an issue with check-in due to internet restrictions.
Location
7.0
The hotel is in the middle of the historical center, making it easy to walk around, but slightly distant from the Zocalo.
Dining
6.0
The dining experience was a bit skimpy with limited options.
Facilities
7.0
The facilities were adequate with room service available.
Thomas
United Kingdom,
May
2023
6.8/10
I had a wonderful stay at the hotel! The rooms were excellent - large, clean, and inviting with everything I needed. There was a delicious bakery just across the street and a convenient laundry around the corner. The only downside was some ongoing renovation causing a bit of turmoil.
Rooms
9.0
The rooms were excellent - large, clean, and inviting.
Service
5.0
The service was a bit unpleasant. The lady seemed to be a mere liar and the small social area was often crowded, quickly overloading the connection. Additionally, the services were extremely expensive for the quality provided.
Location
8.0
The location was pretty good, close to the history centre and the zocalo. It's a great spot if you are traveling by car due to the included parking.
Dining
6.0
The dining experience was a little so-so. The offerings were a bit skimpy, and for the price, I was hoping for more. The traditional dishes were okay but not exceptional.
Facilities
6.0
The facilities were average. There were some amenities available, but they didn't stand out as exceptional.
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